Returns & Refunds

Return requests

To request an eligible return, contact brenta.fashion@gmail.com within 7 calendar days of receiving your order. Include your order number and the reason for the request. Do not send an item back until return instructions have been issued.

Return condition

The item must be returned in the same condition in which it was received, unworn and unused, with all Brenta tags, security seals, packaging, certificates and accessories intact. Returns that do not meet these conditions may be declined to the extent permitted by law.

Exceptions

Items marked final sale, personalized items, pierced jewelry and items whose hygiene or security seal has been removed may not be returnable, except where defective, incorrectly supplied or otherwise required by applicable law.

Return shipping

For a change-of-mind return, return shipping and any related charges are the customer’s responsibility. If the item is defective, damaged in transit or incorrect, contact us before shipping so we can review and arrange the appropriate solution.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Original delivery charges and duties are not refundable unless required by law or the return resulted from our error. Your statutory consumer rights remain unaffected.